Terms of Service

1. OVERVIEW

Welcome to Kraken Comics. References to “we”, “us”, and “our” mean Kraken Comics Ltd. We operate this website and online store using a custom content management and e-commerce platform (the “Services”).

These Terms of Service (“Terms”), together with our Privacy Policy and Refund Policy (together, the “Agreements”), govern your access to and use of the Services.

By using our Services, you confirm that you have read, understood, and agree to be bound by these Agreements. If you do not agree, you must not use the Services.

2. ACCESS, ELIGIBILITY & ACCOUNTS

You must be at least 18 years old or have permission from a parent or legal guardian to use the Services.

To place an order, you may be required to provide personal information including your name, email address, billing address, delivery address, and payment details. You confirm that all information provided is accurate, complete, and up to date.

You are responsible for maintaining the security of any account credentials and for all activity carried out under your account.

3. PRODUCTS & DESCRIPTIONS

We aim to ensure all product information, pricing, and availability is accurate. However:

  • Product images are illustrative only
  • Colours and finishes may vary depending on your screen
  • Comic print runs, editions, and covers may vary between printings

We reserve the right to amend product descriptions, pricing, or availability at any time without notice.

4. ORDERS & CONTRACT FORMATION

When you place an order, you are making an offer to purchase goods from us.

A legally binding contract is formed only when:

  1. Payment has been successfully processed, and
  2. We issue an order confirmation email

We reserve the right to refuse or cancel any order, including where:

  • Payment is not authorised
  • A pricing or listing error has occurred
  • Stock is unavailable

If an order is cancelled, you will receive a full refund.

5. PRICES, TAX & PAYMENT

All prices are displayed in GBP (£) and include VAT where applicable, unless stated otherwise.

Shipping costs are shown during checkout and are charged separately.

By placing an order, you authorise us to charge your selected payment method for the full amount shown at checkout.

6. SHIPPING & DELIVERY

Delivery times are estimates only and not guaranteed.

We are not responsible for delays caused by:

  • Postal or courier services
  • Customs processing
  • Events beyond our reasonable control

Risk of loss passes to you once goods are handed to the delivery carrier.

7. RETURNS & REFUNDS

Returns and refunds are governed by our Refund Policy [LINK], which complies with UK consumer law.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

8. DIGITAL CONTENT

Where digital content is supplied, you acknowledge that once download or access has begun, your statutory right to cancel may be lost.

9. INTELLECTUAL PROPERTY

All content on the Services — including artwork, text, logos, graphics, and software — is owned by or licensed to Kraken Comics.

You may not reproduce, distribute, or exploit any content for commercial purposes without our prior written permission.

10. THIRD-PARTY SERVICES

We use third-party providers to deliver parts of the Services (including payment processing, hosting, analytics, and shipping).

We are not responsible for the content or actions of third-party services, and your use of them is at your own risk.

11. USER FEEDBACK & REVIEWS

If you submit reviews, comments, or feedback, you grant us a perpetual, royalty-free licence to use that content for marketing and operational purposes.

You confirm that your feedback:

  • Is truthful and lawful
  • Does not infringe third-party rights
  • Is not offensive or misleading

12. PROHIBITED USE

You must not:

  • Use the Services unlawfully
  • Attempt to breach security or access restricted systems
  • Upload malware or malicious code
  • Scrape or harvest data

We may suspend or terminate access if these Terms are breached.

13. TERMINATION

We may suspend or terminate access to the Services at any time. Any outstanding obligations survive termination.

14. DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available”, to the fullest extent permitted by law.

We do not guarantee uninterrupted or error-free operation.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit or data.

Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.

16. INDEMNITY

You agree to indemnify Kraken Comics against claims arising from your misuse of the Services or breach of these Terms.

17. SEVERABILITY

If any provision is found unenforceable, the remaining provisions remain in force.

18. ENTIRE AGREEMENT

These Terms, together with referenced policies, form the entire agreement between you and us.

19. GOVERNING LAW

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.

20. CHANGES TO TERMS

We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.

21. CONTACT

Kraken Comics Ltd

📧 info@krakencomics.co.uk

📍 4b Church Road, CH63 7PH, United Kingdom